The desire to give our pets the absolute best is what inspired [KM studios]. We're not just a store; we're a community of passionate pet lovers. For the furry family members who make our lives whole, we only offer products we've carefully selected and tested with our own pets.
A: Hey there! To get you the coolest and most unique pet gear from all over, we ship directly from our partners. That means it usually takes about 7 to 14 business days for your order to arrive. We'll shoot you a tracking number as soon as it's on the way, so you can watch it travel right to your doorstep!
Q: What's the deal with shipping costs?
A: Super simple: All orders over $50 get FREE shipping! If your order is under $50, it's just a flat rate of [e.g., $4.95] to anywhere.
Q: Oh no! My item arrived damaged. What do I do?
A: Oh man, we are so sorry about that! Don't worry, we'll make it right. Just snap a quick photo of the damaged item and email it to us at [Your Email Address]. We'll get a new one out to you or issue a full refund right away. No hassle, we promise.
Q: Can I return something if I change my mind?
A: Absolutely. We want you and your pet to be happy. If it’s not a perfect fit, you can return any unused item in its original packaging within 30 days. Just a heads-up, you'll be responsible for the return shipping cost unless the product was defective.
Q: How do I figure out the right size for my pet?
A: Let's get the paw-fect fit! The best way is to grab a tape measure and check your pet's measurements against the size chart on the product page. If you're stuck between sizes or just want a second opinion, hit us up! We're always happy to help you pick the right one.
